Travel Insurance

If you need assistance while traveling use the policy number on your travel insurance card and contact:

AXA Assistance
1-630-694-9804 (From anywhere in the world)
1-855-327-1420 (From within the US)

medassist-usa@axa-assistance.us

Worldcue App

The Worldcue App provides travel intelligence and assistance while on-the-go.

To obtain the app:

- Search for “Worldcue Mobile” from the App store or Android Google Play and download the app.
- Sign In to the Worldcue App using your activated Traveler username and password.
- The Worldcue app

Important Worldcue Mobile App utilities:

- Medical Provider Search: Search for nearby medical providers outside the US.

- Threat zone notifications: If you give the app access to your phone’s location services even while not using the app (“always”), you will receive a notification if you move into a geographic area that Crisis24 has determined to be a higher security risk (in 400+ major cities).

- Hotline Button: Use this button to connect with University of California's 24X7 Hotline Center in the event of an incident.  

- Check-in Button: When asked by UCLA, use this button to communicate your safety during a dynamic security event (i.e. terrorist attack, tornado, tsunami, shooting) while traveling.

- Crisis Button: Use this button if you need immediate assistance during a dynamic security event and cannot speak on the phone.  Defer to the hotline button if you can.

Mobile Devices and Data Roaming Charges

If you are traveling internationally and plan to use your mobile device for email, please contact the UCLA Mobile Program at mobile@it.ucla.edu to add international features before you leave the country. Data roaming charges without a plan are very high and are applied if international data roaming is turned on, whether or not you actually use your email or web browser.

Data Restrictions

Travelers should not take:

Data or information received under an obligation of confidentiality.
Devices, equipment, or computer software received with restriction on export to or on by access foreign nationals.
Devices, systems or software specifically designed or modified for military or space applications (even if these items are used in an academic setting).
Contact Claudia Modlin at x 42642 or cmodlin@research.ucla.edu if you are taking personally owned equipment or devices of the US for use in University business.

Stay Secure While Traveling at Home and Abroad

While traveling at home and abroad we should use some basic strategies to stay connected and remain cyber safe.  Learn what to do before, during, and after your trips to stay cyber secure: https://www.it.ucla.edu/security/resources/security-best-practices/stay-secure-while-traveling-home-and-abroad

For field work in remote locations - or hazardous work off campus - develop a field safety plan with site information and emergency procedures. Taking the time to compile a thorough safety plan and discuss it with your team will prepare you to more effectively manage risks that arise in the field. It serves as a hazardous assessment tool and can include Go/No Go criteria, refer to other protocols or training and be used to brief your field team or course participants on trip logistics and precautions. Developing and using a field safety plan is appropriate for the following activities:

1. Conducting field research or teaching field courses off campus,
2. Work performed at field stations, nature reserves, or controlled sites. Established site procedures may be available, but should be supplemented with a safety plan for hazards specific to your research or tasks

Fill out one of the travel claim forms for losses endured while traveling for University business:

Employee Travel Resources and Claims: Travel accident and sickness, accidental dismemberment, accidental death, loss of personal effects, trip cancellation/interruption.

Loss of Personal Effects and Money Claim Form
Employee Trip Cancellation/Interruption Claim Form
UC Employee Travel Accident & Sickness Claim Form
Employee Accidental Dismemberment Claim Form
Employee Accidental Death Claim Form

If the AIG compliance group does not approve the travel to sanctioned countries, no benefits would be paid under the policy for liability, voluntary compensation, and difference in conditions for automobile liability would apply.

For proof of insurance to acquire a visa for travel, please provide the below information and email it to liab.manager@ucop.edu