Travel Insurance

COVID-19 Preparing for Travel

University Travelers are highly encouraged to consult the following resources when planning University travel:

  • Register Your Travel
  • Trip registration is required for those traveling on official University business off-campus (>100 miles) or internationally. Accurate information on travel plans is needed in order to deliver the services and protections the travel insurance policy offers.

    University travelers include employees, medical residents, students, fellows, and guests with travel paid by the University.

    *Guests participating in a UCLA sponsored and supervised event with travel paid for by the University.

    There are two ways that travel can be registered:

    - If travel is booked through UC Travel or Connexxus, your travel itinerary will automatically be registered with iJET/Worldcue. Check your email for your “welcome email” and complete your travel profile.  
    Note: For bookings of two or more people on the same confirmation number, the travel arranger will need to register the travelers via Away.
    - If travel is not booked through UC Travel or Connexxus, you must register your out of state or international trip using the Away website. Check your email for your “welcome email” and complete your travel profile. 

    Region/Country Specific Travel Insurance Information

    - Travel to Polar Regions (e.g. Greenland and Antarctica) will require that you provide additional information (return completed form to UCLAtravelalerts@irm.ucla.edu) prior to your travels, including coordinating your evacuation from these areas with United Healthcare Global. Evacuation from these areas can necessitate additional planning and resources.

    The Worldcue system notifies Insurance & Risk Management about travelers and their itineraries thus providing critical information in the event of an emergency.  It is therefore of utmost importance to complete your travel profile in iJET/Worldcue upon receipt of your "welcome email".

    We encourage you to take the necessary steps to assure your safety.
  • Getting Help While Traveling

  • If you need assistance while traveling use the policy number on your travel insurance card and contact:

    AXA Assistance
    1-630-694-9804 (From anywhere in the world)
    1-855-327-1420 (From within the US)

    medassist-usa@axa-assistance.us

    ​You may also use the Worldcue App for access to travel intelligence and assistance while on-the-go.
  • Worldcue App

  • Worldcue App

    The Worldcue App provides travel intelligence and assistance while on-the-go.

    To obtain the app:

    - Search for “Worldcue Mobile” from the App store or Android Google Play and download the app.
    - Sign In to the Worldcue App using your activated Traveler username and password.
    - The Worldcue app

    Important Worldcue Mobile App utilities:

    - Hotline Button: Use this button to connect with University of California's 24X7 Hotline Center in the event of an incident.

    - Check-in Button: When asked by UCLA, use this button to communicate your safety during a dynamic security event (i.e. terrorist attack, tornado, tsunami, shooting).

    - Crisis Button: Use this button if you need immediate assistance during a dynamic security event and cannot speak on the phone.  Defer to the hotline button if you can.
  • UC Trip Planner-Know Before You Go

  • Going on a trip? Get global travel advice regarding security, transportation, health-related issues, cultural affairs, etc. with this pre-trip planning resource.

    UCLA Insurance & Risk Management has partnered with UCOP and our travel partners to provide a pre-trip planning resource that provides information concerning questions such as: 

    Is there civil unrest in the country I am visiting?
    Is it safe to drink the water in this country?
    What social customs do I need to be aware of?

    Global travel tips concerning security, health, culture, transportation, legal, financial and language are readily available by using your UCLA Single Sign-On password at: http://ermsp.ucop.edu/uctrip. 

    As always, be sure to register your travel. This will ensure that the University and our travel partners can provide you with information and services important to your security, health and safety, both before and during your travels. 

  • Traveling with an Electronic Device

  • Mobile Devices and Data Roaming Charges

    If you are traveling internationally and plan to use your mobile device for email, please contact the UCLA Mobile Program at mobile@it.ucla.edu to add international features before you leave the country. Data roaming charges without a plan are very high and are applied if international data roaming is turned on, whether or not you actually use your email or web browser.

    Data Restrictions

    Travelers should not take:

    Data or information received under an obligation of confidentiality.
    Devices, equipment, or computer software received with restriction on export to or on by access foreign nationals.
    Devices, systems or software specifically designed or modified for military or space applications (even if these items are used in an academic setting).
    Contact Claudia Modlin at x 42642 or cmodlin@research.ucla.edu if you are taking personally owned equipment or devices of the US for use in University business.

    Stay Secure While Traveling at Home and Abroad

    While traveling at home and abroad we should use some basic strategies to stay connected and remain cyber safe.  Learn what to do before, during, and after your trips to stay cyber secure: https://www.it.ucla.edu/security/resources/security-best-practices/stay-secure-while-traveling-home-and-abroad

  • UCLA Field Safety Plan

  •  

    For field work in remote locations - or hazardous work off campus - develop a field safety plan with site information and emergency procedures. Taking the time to compile a thorough safety plan and discuss it with your team will prepare you to more effectively manage risks that arise in the field. It serves as a hazardous assessment tool and can include Go/No Go criteria, refer to other protocols or training and be used to brief your field team or course participants on trip logistics and precautions. Developing and using a field safety plan is appropriate for the following activities:

    1. Conducting field research or teaching field courses off campus,
    2. Work performed at field stations, nature reserves, or controlled sites. Established site procedures may be available, but should be supplemented with a safety plan for hazards specific to your research or tasks

  • How to File a Travel Insurance Claim

  • Fill out one of the travel claim forms for losses endured while traveling for University business:

    Employee Travel Resources and Claims: Travel accident and sickness, accidental dismemberment, accidental death, loss of personal effects, trip cancellation/interruption.

    Loss of Personal Effects and Money Claim Form
    Employee Trip Cancellation/Interruption Claim Form
    UC Employee Travel Accident & Sickness Claim Form
    Employee Accidental Dismemberment Claim Form
    Employee Accidental Death Claim Form

    Student Travel Resources and Claims: Travel accident and sickness, accidental dismemberment and, accidental death.

    Loss of Personal Effects and Money Claim Form
    UC Student Travel Accident & Sickness Claim Form
    Student Accidental Dismemberment Claim Form
    Student Accidental Death Claim Form

    Policyholder: University of California

    Group Policy Number:
    Use the policy number on your travel insurance card.

    Please note that it is the insurer, Chubb (not IRM), who administers the claim and decides whether a claim is accepted or denied.

    Mail your completed Claim Form with itemized bills and receipts to Chubb (to expedite your claim, please fax it with readable receipts):

    Chubb USA
    PO Box 5124
    Scranton, PA 18505-0556

    (800) 336 0627 Inside USA
    (302) 476 6194 Outside USA
    (302) 476 7857 Fax

    ACEAandHClaims@chubb.com (medical claims)
    diane.basa@chubb.com (loss of personal effects)
  • Foreign Liability Insurance Requirements: Cuba, Iran, North Korea, Syria and Crimea Region

  • If the AIG compliance group does not approve the travel to sanctioned countries, no benefits would be paid under the policy for liability, voluntary compensation, and difference in conditions for automobile liability would apply.

    Cuba: Requires completion of certificates for each traveler which must be submitted to our insurer to ensure liability coverage. Only the first two pages need to be completed. Submit completed forms to: info@irm.ucla.edu

    Travel to highly sanctioned countries (Iran, North Korea, Syria and Crimea Region) require prior notification to AIG.  We do not currently have a form for these locations, but please provide the following information to our office:

    The number of travelers
    Purpose and length of visit
    Where in the country/region they will be traveling
    If the travelers will meet with or be accompanied by government officials
    This information has to be submitted prior to the trip to the AIG compliance group for approval.
  • Proof of Insurance to Acquire a Visa

  • For proof of insurance to acquire a visa for travel, please provide the following information and email it to liab.manager@ucop.edu:

    First and last name
    Date of birth
    Dates of travel
    Travel destination (country or countries to be visited)
    Additional Information as requested by travel destination’s embassy

    Please allow 3-5 business days for your insurance request to be processed

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